Terms & Conditions (T’s & C’s)

1. Contracting parties

1.1.Service provider

Fürgefutár.hu Service Provider Private Limited Company – hereafter referred to as Fürgefutár.hu parcel delivery service.

Address: Maros street 12. Budapest H-1122, Hungary

Telephone: +36 1 900 9669

E-mail: ugyfelszolgalat@furgefutar.hu

Website: https://furgefutar.hu/

Customer Service: +36 1900 9669 ugyfelszolgalat@furgefutar.hu, https://furgefutar.hu/

Opening Hours: Mon – Fri: 8 a. m. – 6 p. m., Sat-Sun: closed

Basic profile: Organization of other postal delivery services

Fürgefutár.hu is responsible for ordering, booking and organizing shipping and parcel delivery as a partner of TNT, UPS, GLS G4S and HDT – hereafter referred to as Partners. Fürgefutár.hu orders the parcel delivery service from its Partners according to the data provided by the Customer via the https://furgefutar.hu/ website or the telephone service, and organizes the delivery at the risk and at the expense of the Customer. Fürgefutár.hu is also responsible for providing full information on the parcel delivery to the Customer. Tasks include keeping in connection with the Customer and the Partners, and conveying and mediating between the Customer and the Partners during the parcel delivery service, from the collection of the parcel to the delivery to the address given by the Customer.

Fürgefutár.hu accepts orders and calculates prices only for small parcels, up to the weight of 250 kg (154 lbs). Telephone ordering is not available.

1.2. The Customer

The Customer is a private person, legal entity, business entity without a legal personality or another organization that accepts the Terms and Conditions and uses the services based on them. When using the services of Fürgefutár.hu, the private person, legal entity, business entity without a legal personality or the other organization indicated as the consignor or sender of the parcel is referred to as the Customer.

The client indicated as an addressee on the parcel or the package is referred to as the Addressee.

1.3. General Information

The General Terms and Conditions define in detail the object of the contract, the conclusion of the contract, the responsibility of the company and of the Customer, the definition of the consignment, the volume and weight limits on the parcels and requirements on parcel content formulated by the Partners. Fürgefutár.hu provides the consignment documents required for the parcels (Consignment Note of the Partner, Pro forma invoice, Export/import Customs Clearance Assignment, Import Admission Assignment, Certification for non-dangerous goods, Dual-use Items Declaration, CITES Document etc).

Fürgefutár.hu is responsible for organizing package delivery, for obtaining the necessary information and for collecting the package from domestic points, but is not responsible for the delivery itself.

Consignment: according to the present delivery conditions, a parcel within the volume and weight limits given, with all the data necessary for delivery indicated on the package (address, postal code, city, telephone number, name of addressee), together with the documents (Consignment Note).

Types of consignments: letters, parcels, packages and pallets that are delivered with a Consignment Note by Fürgefutar.hu via its Partners on public roads, on ships or by air.

The Customer is obliged to inform Fürgefutár.hu about the size, contents, collecting address and delivery address of the parcel(s). Fürgefutár.hu is not liable if the contents are falsely given on the ordering form. If the contents of the parcel differ from the contents given on the form, Fürgefutár.hu will devolve legal responsibility to the Customer. Fürgefutár.hu is responsible for transmitting the ordering forms collected from the Customer to its Partners.

1.4. Object of the Contract

According to the service contract, Fürgefutár.hu is responsible for handling and systematizing orders placed online or via telephone on parcels that meet the size, weight, contents and packaging requirements set up by the Terms and Conditions and in the regulations of the Partners, for transmitting these orders to its Partners, and for passing the consignment documents to the Customer via electronic mail.

Further object of the contract is that the conveyer signs the transportation and other contracts necessary for the delivery of the consignment, and manages any other duties related to the delivery. The conveyer signs the transportation and other contracts with third parties on its own behalf but for the benefit and at the costs of its consigner. Apart from the transportation contract, other contracts related to the delivery of the consignment may include further transportation contracts or transportation insurance contracts.

The transportation contract is concluded if the offer given by the conveyer is accepted by the consigner. The declaration of acceptance should be explicit.

In choosing the transporter, defining the transporting route and in all other duties, the conveyer should proceed regarding the principles of economy and consignment safety. In certain cases economy and safety can interfere in a way that one can be regarded only at the expense of the other. It follows that the conveyer should take all the steps necessary to choose the option that serves the best interests of the consigner.

The conveyer is obliged to follow the orders of the consigner. If the conveyer receives an order that endangers the economical or safe delivery of the consignment, the conveyer should immediately inform the consigner about this. If the consigner repeats the order in a written form, the conveyer is obliged to accomplish the order at the risk and costs of the consigner. Just like the conveyer, the transporter should also inform the consigner about any orders endangering the economical and safe delivery of the consignment.

1.5. Conclusion of the Contract:

The service contract is concluded by placing (confirming) the order and by filling in the consignment document sent by Fürgefutár.hu.

The conveying contract has no obligatory format, but conveyers may require formats that suit their characteristics best. The order will contain the following important information:

– Customer data (name, address, telephone numbers, e-mail address)

– Addressee data (name, address, telephone numbers, e-mail address)

– Billing data (name, address, telephone numbers, tax number in case of companies)

– Parcel size, weight, volume weight, weight charged

– Name and telephone number of the contact person

– Price of delivery (transporting, insurance, other costs)

– Conveyer Partner

– Comments

– Method of payment

The consignment is collected by signing a proof of receipt. The Customer is obliged to print the consignment documents sent by Fürgefutár.hu via e-mail, and have them signed by the courier of the Partner company chosen. The starting date of the service contract is defined by the date indicated by the service provider, the exact date of the collection of the consignment and the collector’s signature. If the Terms and Conditions require a written format for the contract, then the contract is concluded when the written contract is signed by all parties. Fürgefutár.hu is obliged to provide all the documents and forms (including individual order confirmations) required for using the service for the Customer for free. Unless otherwise arranged in the contract, Partners are obliged to collect the consignment only if it is covered in a packaging suitable for its characteristics and size, and if the contents cannot be accessed without obviously damaging the package or the sealing. Requirements and advice regarding the way of packaging can be found in Section 12 of the Terms and Conditions.

The deadline for the settlement of the invoice – unless otherwise determined by the Terms and Conditions or the contract parties – is the first workday after the delivery of the consignment, eight workdays within receiving the invoice form the service provider. The payment deadline cannot be extended. The parties can deviate from the Terms and Conditions if agreed mutually, except if it is in contrast with the applicable law. The parties can not deviate form the Terms and Conditions if the deviation causes the collection, processing, or delivery of the consignment to endanger life, health, psychical integrity, or the addressee’s right for the safe receipt of the consignment.

1.6. Partners

Contracted Partners of Fürgefutár.hu Ltd. are GLS, TNT, UPS, G4S, QX, DPD and TCE courier delivery services. Fürgefutár.hu offers the Partners’ services to private persons, legal entities, business entities without a legal personality or other organizations for the prices indicated on its website at https://furgefutar.hu/. These prices are valid only if the service is ordered through Fürgefutár.hu. The premise of the use of the services is that the Customer is obliged to print the consignment documents sent by Fürgefutár.hu, place them next to the consignment, and hand it over to the courier of the Partner. Partners collect all consignments that meet the requirements set in their respective Terms and Conditions. Fürgefutár.hu is obliged to draw the Customer’s attention to these requirements orally and in writing in every case.

2. Responsibilities of Fürgefutár.hu

2.1 Fürgefutár.hu is responsible for informing the Customer about all the details of the delivery in the shortest possible time, for providing the consignment documents, for assisting the Customer in filling in the documents, and for representing the Customer towards the Partners. Fürgefutár.hu is also responsible for informing the Customer if the consignment gets stuck or if there are data missing on the consignment documents. Fürgefutár.hu tracks the route of the consignment(s) and informs the Customer electronically when the consignment has been successfully delivered.

2.2 The conditions of the present contract include that if the addressee, the sender or any third party has a claim for compensation towards the conveyer, its representative or its subcontracted partners, or attempts to claim back any price or costs of the service, the Customer indemnifies Fürgefutár.hu from any of these claims.

case the consignment is delayed or damaged, Fürgefutár.hu is liable only if the consignment documents are missing from the consignment and Fürgefutár.hu is demonstrably responsible for this, or if the Consignment Note was filled out by Fürgefutár.hu differently from the ordering form. Fürgefutár.hu is also liable if the price billed differs from the price given on the website or in the order confirmation. Fürgefutár.hu is also liable if it fails to proceed with its other responsibilities.

2.4 Fürgefutár.hu can not guarantee deadlines given for the collection and the delivery of the consignment. However, it mediates between the Partners and the Customer, and assists in finding lost consignments.

2.5 Fürgefutár.hu is not liable for delayed delivery until there is trustworthy proof for a delay that exceeds 5 days.

3. Obligations of the Customer

3.1 The Customer is responsible for fulfilling the following obligations: The Customer prints the consignment documents sent by Fürgefutár.hu at the collection address. The Customer is obliged to give an electronic mail address after ordering, to which Fürgefutár.hu can send the necessary information and documents in writing.

3.2 The Customer packs the consignment carefully and safely. The Customer takes the characteristics of the contents of the parcel into account when packaging, and makes sure the packaging will not cause any damage in the transporting devices or the couriers of the Partners or in any other ways during transportation. The conveyer can refuse to collect the parcel if it is not properly packed or if its contents differ from those allowed in their Terms and Conditions. If the Customer does not fulfil these requirements, he or she is liable for compensating the Partners for all the costs, damage or loss caused by this.

3.3. The Customer is obliged to keep to the requirements related to the way of packaging. If he or she does not fulfil these requirements and the courier refuses to collect the parcel because of this, the Customer is obliged to pay 15% of the delivery fee to Fürgefutár.hu, based on the call out fee.

3.4 The Customer should properly label all pieces of the consignment, and the labels should be clear, safely fixed, and placed on the largest flat surface so that they can easily be seen. The labels should contain the name, address and telephone number of the sender and the addressee. Should the sender fail to properly label any piece of the consignment, the courier has the right to refuse the delivery of the whole consignment. The conveyer Partner is not responsible for any loss, delay or failed delivery that is partly or entirely caused by incomplete or ambiguous labelling, or any other damage caused by incorrect addressing.

3.5 The Customer is obliged to send all data in time via electronic mail to Fürgefutár.hu. This includes all the important information necessary for the ordering: labelling data, complete, correct and regular data for delivery and billing, and all the other data required for the delivery service.

These include: precise description of the contents of the consignment; the number of parcels; length, width and height data; exact name and address (including postal code), wired telephone number, and e-mail address of the addressee and a mobile telephone number on which the addressee is available in the daytime. If the Customer fails to give all the data listed above, the courier can refuse to collect the consignment.

3.6 The Customer is responsible for passing on all the data necessary for filling in the consignment documents (referring to contents, amounts, origin and value) to Fürgefutár.hu in the case of domestic as well as international delivery. Fürgefutár.hu is responsible for completing the consignment and customs documents. If the data given by the Customer prove to be ambiguous, incorrect, deceptive or not veritable, Fürgefutár.hu will counter all the costs deriving from any disadvantages or sanctions.

3.7 The Customer is liable for compensating and relieving Fürgefutár.hu related to all costs, loss or damage concerning them or a third party deriving from the improper package of the consignment.

3.8 The consignment sent by the Customer should meet all the requirements set by law and regulations concerning transported goods and consignments, whether it is transported on public roads, by ship or by air.

3.9 Based on paragraph 3.6, if the addressee, the sender or any other third party claims for compensation against the conveyer, its partner or subcontracted partner, the Customer is liable for paying the compensation concerning any such claims.

3.10. The Customer should give the precise weight and size of the parcel when ordering. Conveyer Partners measure all consignments. If any data regarding weight or size differs from those given to Fürgefutár.hu via the website or via telephone, the Customer agrees to bear any extra costs deriving from the difference during delivery. This is indicated on the invoice given by Fürgefutár.hu, which is to be paid by the Customer within 8 days from receiving.

3. 11. Unless otherwise agreed, the Customer is obliged to transfer the amount indicated on the invoice given by Fürgefutár.hu within the date indicated on the invoice, to the account of Fürgefutár.hu, without any claims or complaints.

3.12. If the Customer does not pay the fee within the deadline indicated on the invoice sent by Fürgefutár.hu, then Fürgefutár.hu has the right to charge an interest of default equivalent to the double of the Central Bank’s current prime rate.

3.13. The Customer is liable for paying to Fürgefutár.hu all the costs if Fürgefutár.hu has to hire a third party to have the fee collected from the Customer.

3.14. If the Customer fails to fulfil the obligations listed in 3.1, Fürgefutár.hu will charge the Customer all costs emerging during the delivery.

3.15. In the case of any damages or problems, the Customer is obliged to inform the customer service of Fürgefutár.hu as a mediator first. If the Customer turns directly to the Partner regarding any questions or problems related to a delivery ordered via Fürgefutár.hu and this causes any financial injury to the Partner, then the Customer is liable to pay for all the costs emerging.

3.16. The legal relation of the contract between the Customer and Fürgefutár.hu holds until the fee of the delivery has been paid or, unless otherwise agreed, for a fixed term.

4. Process of Ordering – via the website

As a first step, the Customer gives the data regarding the length, width, height and weight of the parcel on the Fürgefutár.hu website. Orders can be placed and bids requested for parcels weighing from minimum up to a maximum of 250 kg. Orders for only one parcel can also be placed. Ordering more than one parcels does not allow a discount price.

The Customer can get information on the delivery according to target countries.

When requesting a bid on the website, the Customer is obliged to give the contents, weight and value of the parcel. Contents information is requested due to customs and safety regulations. If the Customer gives false information on the contents of the consignment, and this results in personal or financial damage, the Customer is liable for compensating the damage.

In the second step, the Customer is free to choose any of the bids offered by the Partners via the website. The bids include the price of the delivery only. The prices are net amounts and do not contain VAT.

The Customer is obliged to give traditional postal data. Collecting address means the actual place of the parcel where the courier of the Partner can collect the consignment. This place can differ from the billing address. The following data are compulsory to give: name/contact person, postal code, city/town, street, house number, floor, telephone number (mobile), e-mail address. The Customer is allowed to give a land line telephone number too, but in that case the Customer is obliged to stay at the wired phone address during the day of the parcel collection. If there is nobody staying at the wired phone address and the collection of the parcel fails, the order has to be repeated on the Fürgefutár.hu website.

The Customer is obliged to give all the delivery address data via the Fürgefutár.hu website. The following data are compulsory to give: name/contact person, postal code, city/town, street, house number, floor, telephone number (mobile), e-mail address. The Customer is allowed to give a wired telephone number too, but the Customer is aware of the fact that if the delivery does not succeed on the particular day – as the addressee was not available at the address given – the delivery will be attempted again on the next day. If the second attempt also fails, the service provider will attempt to complete the delivery at a third workday at no costs. If the third attempt does not succeed either, the Partner will contact the addressee and agree on a specific time for the next delivery attempt.

The Customer can give a billing address that is different from the sender’s address. If the “Bill to” line is not completed on the ordering form, Fürgefutár.hu will automatically bill the fee of the delivery to the Collection address.

The Customer can choose from the following methods of payment: money transfer, Collect on Delivery or Credit/Debit card.

If paying by  Credit/Debit card, the Customer pays the fee in advance, about which Fürgefutár.hu is notified. Fürgefutár.hu sends the invoice to the Customer via electronic mail (or via traditional mail, on request).

In case of Collect on Delivery/Paying by cash, the Customer can request in the Comments section that the courier of the Partner should collect the price of the parcel together with the delivery fee on behalf of the Customer. The price of the parcel is transferred to the Customer’s bank account by Fürgefutár.hu within 5-7 workdays. It is obligatory to indicate in the Comments section the party who is responsible for paying the delivery fee. COD and cash payment is possible only with GLS, DPD and UPS and only for domestic deliveries.

The order becomes an effective contract in force between the Customer and Fürgefutár.hu in the moment the Customer accepts the Terms and Conditions of Fürgefutár.hu and clicks the Order button. The Customer receives an electronic confirmation to the e-mail address given, which is a copy of the contract between the Customer and the Service Provider at the same time.

By clicking on the Confirm Order button, the Customer receives an electronic confirmation to his or her electronic mailbox, which is not equivalent with the Consignment Note. The Consignment Note, in case of Partners TNT, UPS, QX, TCE, WeBox and G4S, is an official consignment document with a bar code. Consignment Notes are sent by Fürgefutár.hu after registering the order.

m. Fürgefutár.hu sends the Consignment Note and other consignment documents within 1 hour after the parcel delivery order is placed by the Customer. The Customer is obliged to print the Consignment Note and the consignment documents received in his or her electronic mailbox.

n. Couriers are expected to arrive at the collection address 2 – 5 hours after the order has been placed.

o. The parcel can be tracked by the code on the Consignment Note, (in case of UPS and TNT) below the barcode. In case of GLS, the Consignment Note number is sent to the Customer by Fürgefutár.hu via electronic mail.

p. By clicking the Redirect button the Customer accepts Fürgefutár.hu Kft / Allpacka.com (Maros street 12. Budapest, H-1122) at www.furgefutar.hu / www.allpacka.com to provide the following personal data stored in its user database to OTP Mobile Ltd. (1093 Budapest, Közraktár utca 30-32.) Provided data: family name, given name, country, phone number, e-mail address.
The purpose of data transmission: customer support for users, confirming transactions and fraud-monitoring for users defence

5. Services and Terms and Conditions of the Partners

5.1 The conditions of using the services of Fürgefutár.hu include: following the online steps on the website, printing the consignment documents, and properly labelling the consignments.

5.2. For domestic delivery within the territory of Hungary, the following terms and conditions of our Partners apply:

5.2.1. GLS: Via Fürgefutár.hu, GLS can be used for domestic deliveries only. The parcel is collected by GLS on the day following the order between . m. and 5 p. m. at the collection address, and delivered on the next workday. The telephone numbers of GLS couriers are confidential and cannot be given to the Customers. Couriers call the given contact telephone number if they cannot find anybody at the collection address.

5.2.2. The Customer does not receive any Consignment Notes, as GLS couriers bring them with themselves. The maximum weight collected is . The maximum parcel size collected is a circumference of (2x height+2x width + 1x length). If it exceeds , GLS will not collect the parcel. If the Customer gives a smaller size when ordering than the actual size of the parcel and the collection fails because of this, the Customer has no right to have any claims for compensation towards Fürgefutár.hu.

5.2.3. The GLS insurance covers the value of the parcel. The insurance fee is sent to the partner of GLS by Fürgefutár.hu as a document, and the Customer’s e-mail address is added to the recipient list of the email to verify the transfer.

5.2.4. GLS offers to collect the delivery fee as Collect on Delivery service, for an additional charge as outlined on the website

5.2.5. GLS also offers to collect the value of the parcel as COD, for a charge. The collected amount is transferred to Fürgefutár.hu by GLS within 5 workdays, and Fürgefutár.hu transfers it to the bank account given by the Customer on the same day.

5.2.6. Orders for GLS import services placed before 15:00 on work days, will be collected the following working day or on the day specified by the customer when placing the order. Orders placed on weekends, public holidays, or after 15:00 on work days, will only be processed the following day and collected the next working day following the day of processing. Transit time is between 3 and 5 working day but is not guaranteed. Unsuccessful courier collections are not re-booked automatically so you need to advise our customer services team directly to reschedule the pickup.

5.3.1. TNT: TNT is offering international and domestic delivery service as a Partner of Fürgefutár.hu.

5.3.2. TNT offers the delivery of small parcels as well as big size parcels and pallets. As for pallets, Customers are given an individual bid for each delivery.

5.3.3. The Customer is obliged to print the Consignment Note and the customs documents sent by Fürgefutár.hu, sign them (as a private person) or stamp them (as a legal entity), and hand them over to the courier.

5.3.4. TNT takes the orders placed on the Fürgefutár.hu website according to postal codes. The customer service of Fürgefutár.hu can give exact information on the time of the collection of the parcel. The courier is expected at the collection address two hours after the order has been placed. If the collection is not completed on the day indicated, the Customer is entitled to have a claim for compensation.

5.3.5. TNT Consignment Notes consist of three parts. One copy is attached to the parcel, one copy stays with the courier and one copy stays with the Customer. The Consignment Note is to be printed by the Customer. If not, then TNT will charge the addressee for the delivery fee at a higher price, and the order given through Fürgefutár.hu is cancelled.

5.3.6. All services offered by TNT are available through Fürgefutár.hu. These services are: declared value insurance, express delivery, time and day definite services, weekend delivery.

5.3.7. TNT Consignment Notes have three copies. A black-and-white copy is attached to the parcel. One of the two identical copies is the Customer’s copy that the Customer is obliged to have signed by the courier to verify that the parcel has been collected. The other is the courier’s copy that is fixed on the parcel with a special foil.

5.3.8. As for import orders, the Consignment Note is taken to the collection address by TNT. Fürgefutár.hu gives an import collection commission to the Partner to collect the parcel in almost 200 countries of the world. Fürgefutár.hu receives the Consignment Note number from TNT within 24 hours after the ordering, and is obliged to send it forward to the Customer.

5.3. As for high value objects (works of art, jewellery) that exceed the value of 1000 Euros, TNT offers special prices and opportunities. This is called Extended Cover. For high value parcels, TNT offers value insurance only for the cases of the total perish or loss of the parcel. In these cases, 85% of the total value of the parcel is refunded by the insurance. As for smaller value parcels, 0.5% of the total value of the parcel (a minimum of 3800 HUF) is to be paid as an insurance fee.

5.4.1. UPS: UPS is offering international and domestic delivery service as a Partner of Fürgefutár.hu.

5.4.2. UPS offers the delivery of small parcels as well as big size parcels and pallets. For shipping pallets, please call the Customer Service of Fürgefutár.hu.

5.4.3. The Customer is obliged to print the Consignment Note and the customs documents sent by Fürgefutár.hu, sign them (as a private person) or stamp them (as a legal entity), and hand them over to the courier.

5.4.4. UPS takes the orders placed on the Fürgefutár.hu website according to postal codes. The customer service of Fürgefutár.hu can give exact information on the time of the collection of the parcel. In Budapest and its outskirts, UPS collects the parcels ordered via Fürgefutár.hu on the day of the order. The courier is expected at the collection address two hours after the order has been placed. If the collection is not completed on the day indicated, the Customer is entitled to have a claim for compensation.

5.4.5. The UPS Consignment Note consists of one part. The Consignment Note is to be printed in two copies. One copy stays with the courier. The other one is the Customer’s copy that the Customer is obliged to have signed by the courier to verify that the parcel has been collected.

5.4.6. UPS offers to handle customs clearance for private persons as well as for companies, if requested in writing in advance at Fürgefutár.hu.

5.4.7. UPS services include Standard (via public roads) and Express Saver (by air) shipping. Standard service takes 3-5 workdays within the European Union. This time can vary due to weather conditions and conditions of faraway territories. Fürgefutár.hu Customer Service can give exact information on the time of the delivery. UPS Express Saver provides guaranteed delivery for the arrival date stated on the . If the parcel is not delivered on time due to the fault of UPS, then Fürgefutár.hu refunds the full amount of the delivery fee to the Customer.

5.4.8. All services offered by UPS are available through Fürgefutár.hu. These services are: declared value insurance.

5.4.9. In case of import by UPS, Fürgefutár.hu sends the Consignment Note electronically to the contact person staying at the collection address in the foreign country, and this person is responsible for printing it and for keeping in contact with the local UPS to agree on the collection of the parcel. Fürgefutár.hu and its Partners have no information on the opportunities and deadlines of parcel collection in foreign countries.

5.4.10. UPS Insurance: For parcels, UPS offers value insurance only for the cases of the total perish or loss of the parcel. 2 % of the total value of the parcel (a minimum of 1900 HUF) is to be paid as an insurance fee.

6. Delivery

Parcels are collected in a system that is different from Partner to Partner. TNT and UPS collect parcels within Hungary moving from outward towards the centre. Customers should inquire about exact collection times at the Customer Service of Fürgefutár.hu. In the outer areas of Hungary, Customers should call before .m. so that the Partner can collect the parcel the same day. Outer areas include areas with a postal code beginning with 3, 4, 5, 6, 7, 8 or 9, which are further away from Budapest centre.

With basic services, delivery is carried out on workdays until the end of the working hours. Other delivery times should be required in writing. All countries have different customs and delivery regulations. Customers should ask for information about these at the Customer Service of Fürgefutár.hu.

Within the European Union, there is door-to-door delivery directly by the Partners of Fürgefutár.hu. Specific rules apply for countries of the Third World. Customers should ask for information about these at the Customer Service of Fürgefutár.hu.

d. Partners attempt to deliver the parcel on three successive workdays without an extra fee. At each attempt, the courier leaves a notice for the addressee about the failed attempt. After the third unsuccessful delivery attempt, Partners take the parcel to a storage where it is stored for 3 months. If neither the addressee nor the Customer turns up for the parcel for 3 months, the parcel is destroyed.

7. Delay and Acts of God

7.1. Delay in the service can normally occur due to the following reasons:

7.2. Weather conditions, war, occupation, intervention of foreign troops, hostilities (with or without a declaration of war), civil disturbance, rebellions, riots, revolution, military or illegitimate government, pillage, or any actions related to these and/or

7.3. Ionizing radiation, radioactive pollution, nuclear originated fire, or/and

7.4. Any material that is radioactive, poisonous or explosive or otherwise dangerous, or any material that can serve as a component of an explosive or radioactive material, or/and,

7.5. Wind blasts on sonic or supersonic air transportation.

7.6. Any other failure or deficiency during loading or packaging according to Paragraph 11 of the Contract.

8. Claims Report Process

8.1. Claims due to loss, theft, or damage are to be reported by the Customer within the following deadlines:

8.2. Claims due to damaged consignments must be reported within 24 hours after the registered delivery time, and verifying documents (photos, Consignment Note, order confirmation) must be sent to Fürgefutár.hu within 7 workdays.

8.3. Claims due to missing consignments must be reported within 14 days after the registered delivery date, and justifying documents (photos, Consignment Note, order confirmation) must be sent to Fürgefutár.hu within 7 workdays.

8.4. Claims should be reported in writing to info@furgefutar.hu.

8.5. Fürgefutár.hu refuses any claims without a photograph proof about the damaged consignment and a copy of the invoice that proves the value of the shipment.

8.6. If the addressee can prove that the consignment could not be checked at the time of the delivery for rational reasons, the deadline determined in 7.2 can be extended and counted from the time of the checking of the consignment.

8.7. Fürgefutár.hu has the right to withhold for further investigation any documents related to a consignment that is object of a claim. If the claim is awarded to the Customer, Fürgefutár.hu can withhold the consignment until the decision.

8.8. Fürgefutár.hu ignores any claims that do not meet the requirements above.

8.9. Addressees must keep all the packaging material as it can serve as a proof in the investigation of claims.

9. Consignments that cannot be delivered or only at the Customer’s own risk

9.1. The Customer accepts that Fürgefutár.hu will not give orders for or convey consignments that conflict the Partners’ regulations.

9.2. Fürgefutár.hu will deliver the following goods only by a special contract with the conveyor: liquids or perishables, glass, LCD or plasma screens, CRT screens, LED screens, chinaware, paintings, vases, ceramics, unpacked furniture, damaged goods.

9.3. Fürgefutár.hu has the right to ask for a collateral when delivering the following goods: animal products, antiquities and works of art, customs vignettes, bullion (any precious metals), money and negotiable items (including not only cash, notes, vouchers, savings books or share certificates but pre-paid telephone cards, activated SIM cards and unused stamps, too). When delivering works of art, vases, paintings or jewellery, Fürgefutár.hu has the right to ask for photos and a value certification document verified with a pro forma invoice. This has to be signed by the Customer. The necessary document can be asked for at https://furgefutar.hu/ or at our Customer Service.

Moreover, the following goods can be delivered only with a declaration of responsibility by the Customer, together with all the official documents: goods exceeding the value of 1000 Euros, costume jewellery, jewellery or other objects made of precious metals or gems (including industrial diamond), legal drugs, medicine and healthcare products, medical samples (including humour and tissue samples), microprocessors and electronic parts.

9.4. The Customer is obliged by law to report to Fürgefutár.hu if the consignment is qualified as dangerous good, and to inform Fürgefutár.hu about the UN number and the category. The Customer must hand in a Safety Data Sheet for all the dangerous goods to be transported even within the European Union.

9.5. The conveyor has the right to refuse any consignment that is not the property of the Customer or is not sent on the Customer’s behalf.

9.6. According to the Partners’ regulations, Fürgefutár.hu does not take orders for the following: improperly packed goods; parcels fixed together with a band; perishable, infectious or disgusting goods; mortal remains; livestock, animals or plants.

10. Mixed Regulations

10.1 Except for special cases, consignments are not delivered on Saturdays, Sundays and public holidays of the target country.

10.2. Couriers are expected to arrive minimum two hours after the order has been placed on the website. Required collection time can be indicated in the Comments section of the order, but it cannot be within two hours after the order. If the courier does not turn up within 24 hours after the order, the Customer can lodge a claim at Fürgefutár.hu. If the collection failed because Fürgefutár.hu had failed to order a courier or fill in the documents properly, Fürgefutár.hu will not charge the delivery fee to the Customer.

10.3. Fürgefutár.hu offers to obtain an EORI (VPID) number for companies for export delivery and commercial shipments according to paragraph 4.4.6. To require this document, the Customer as a legal entity has to send Fürgefutár.hu the original EORI number application format downloaded from the website of the Hungarian Customs and Finance Guard (VPOP) and filled in, and an official copy of the sample signature of the company. The Customer also has to attach a copy of the certificate of organization, a copy of the bank account contract and an authorization with an official signature and stamp in which the company trusts Fürgefutár.hu to proceed in the EORI number application on behalf of the company.

10.4. The administration period of the EORI number application is 3-5 workdays.

10.5. Fürgefutár.hu is not liable for any damages occurring during parcel collection or delivery, except for the case if it fails to fulfil the obligations determined in 2.1, and cannot prove to have fulfilled them.

11. Paying Obligations

11.1. The Customer can pay the delivery fee in four ways. The Customer is free to choose the method of payment. Possible paying methods are: bank transfer, Credit/Debit card and COD. COD is not available with all of our Partners.

11.2. The Customer can ask for a payment deferment, for a maximum of 15 workdays.

11.3. The Customer can choose the paying method when placing the order. Paying by postal order has a handling fee that is 4% of the delivery fee. COD at international deliveries to other countries with UPS has an extra fee that is 2% of the value of the consignment, but a minimum of 5200 HUF. COD with import deliveries (deliveries from other countries to Hungary) is not available at Fürgefutár.hu at the moment. Paying by bank transfer has no extra costs. Bank transfer is due after receiving the invoice sent by Fürgefutár.hu by mail.

11.4. Paying by bank transfer and credit/debit card are available for everyone.

11.5. The day of accomplishment is the day when the Consignment Note is completed and transferred to the Customer or the collection address via electronic mail. Fürgefutár.hu makes out the invoice on the day of accomplishment, which the Customer or the billing address is obliged to pay within 8 calendar days.

11.6. Fürgefutár.hu charges an interest of default on unpaid bills. As for the rate of the interest, the applicable provisions of Chapter XXV of the Civil Code of Hungary are regarded.

11.7. Fürgefutár.hu bills the fee of organizing parcel delivery as a service. According to the Law on VAT, all delivery services are charged with a VAT determined by the Hungarian State. Organizing parcel delivery includes the delivery itself.

12. Packaging Recommendations

12.1 Packaging is a temporary cover which traditionally has three main functions:

keeping the contents together,

protecting the contents from environmental impacts

protecting the environment from the polluting impacts of the contents

12.2. Packaging should help the delivery. Packaging should permit the protection of the means of transport, for quick moving, sorting and loading. Packaging should protect the contents from the mechanical and climatic dangers during transportation.

static mass load during storage

bumps during braking, turnover, swaying

trepidation during conveyer belt sorting or on bumpy road

12.3. Rationalizing function: The package should be easy to handle during the whole delivery process. Package should permit:

easy handling

safe sealing

piling

fixing during transportation

12.4. Communicative function: Indicating all the information necessary about the handling and usage of the contents. Information should include:

handling details

delivery details

sensitivity of contents (e. g. fragile goods)

12.5. Packaging should meet the requirements of the Partners. Its weight and size should be the smallest necessary, and it should protect the contents during the whole delivery process. Necessary and proper packaging is the responsibility of the Customer. Conveyors are not liable for any damages resulting from improper packaging.

12.6. Materials used for packaging:

paper packaging (light and simple but sensitive to environmental impacts)

wooden packaging (notable protection during loading and mechanic movements)

metal packaging

composite packaging (a combination of different materials, paper filling in a wooden shell

12.7. Separate pieces of consignments should form a cargo unity. Parcels exceeding should be put on a pallet and fixed with a bandage or foil to protect against mechanical impacts.

13. Other Regulations

13.1. Contracting parties accept the contents of Sections 1-11 of the Terms and Conditions as obligatory. The recommendations listed in section 11 are not obligatory, but the Customer is responsible for any damage resulting from violating these recommendations.

13.2. Contracting parties are bound by Sections 1-11 of the Terms and Conditions. Any deviations from these should be subjects of specific individual contracts or a framework contract.

Budapest, 10th February 2012

Last updated: 2017-08-03 14:50:25

Appendices

Appendix