How does it work?

Got a problem? Contact our help desk and we’ll fight to put it right! If we fail, we’ll refund your money.

Sometimes there are circumstances outside of our control, and we are unable to offer a refund, some of these include:

  • Delays because of customs checks and clearance
  • Delays because of weather
  • Delays because parcels are incorrectly addressed
  • Delays because the sender or receiver are not home at the time of collection or delivery

On top of our 100% refund guarantee you also get:

  • The most competitive prices on the market! We check hundreds of prices every day so that you get the best rates.
  • More delivery services than any other supplier
  • 5-star customer service