On top of our Lowest Price Guarantee you also get:

  • Money back guarantee
  • More delivery services than any other comparison website
  • An additional 5% off when you register on our site
  • 5-star customer service

How to make a claim?

To make a price match claim, send an email to support@allpacka.com with the following information:

  • Your order number (if you have already placed your order with us)
  • Details of who the quote was with, and the exact delivery service chosen
  • The details of your parcel including weight, size and content
  • The destination of your parcel

We will respond to your request within 24 hours.

Terms & conditions

Lowest price guarantee applies to international door to door parcel deliveries to European destinations 1KG to 25KG

  • If the price quoted is not from another parcel delivery price comparison website;
  • If you are unable to provide proof of the competitor price and service provided;
  • If the service or delivery price offered is now unavailable;
  • If the price quoted is not like for like, for example delivery only, vs a delivery including insurance cover, or a 3-day delivery service vs a next day delivery service;
  • If the request is to match the price of a specific service from a specific courier (however, we will match the service offered by the courier, but it may be using a price provided by a different courier on our site);
  • If the claim is a contractually agreed price with a courier;
  • If the price quoted is due to a time bound promotion or an offer that is a one-off or e.g. a site wide money off or promotional discount;
  • If the claim is made over 48 hours following the delivery of the parcel;
  • The Lowest Price Guarantee cannot be used in conjunction with any other promotions, discounts or coupons offered by Allpacka.com.

Accepted claims will be paid out by refunding the difference in prices.

Allpacka.com’s decision is final!