When will my consignment be collected?

Our partners UPS and TNT will attempt to fulfil collection demands as much as possible but much of this is dependent on the postal code. You can contact our Customer Service to enquire about the exact collection times, but we also inform you about them via email, sent together with the consignment documents. Our staff can process your order and send a courier to you until 4 pm, UPS and TNT can collect orders given until that time on the same day, depending on the postal code. Our partners GLS and G4S will collect your parcel on the next workday following your order.

If you have booked a HDT service you will be contacted directly by HDT’s customer services team to agree on the best time for them to collect your package.

If you have booked a WEBOX service you can drop your parcel off at your chosen WEBOX terminal 24 hours a day 7 days a week.

Parcels shipping with QX Express can be collected on the same day in Budapest providing that the order was submitted before 11am. Collections from non Budapest postal codes will be collected on the next working day providing that they are submitted before 4pm.