What happens if I am sending my parcel outside of the EU?

Items shipped outside of the EU may be subject to Duty and VAT on arrival to the destination country. In such instances the Duty and Customs will be billed to the receiver and the parcel(s) will not be released until the Duty and VAT charges have been settled. Unfortunately our customer services staff are unable to determine what the Duty and VAT amounts will be as this varies from country to country. If you would like to know what the customs fees are likely to be due, we recommend you contact the local customs authority in the country to where you are sending your package. Please note that customs officers are permitted to open your parcel in order to make a visual inspection if necessary.