How should my parcel be packed?

We would recommend you use a good strong cardboard box. Better still, protect your box by using pallet wrap to seal the contents inside. It is important that your parcel is securely packaged and labelled. The contents should not be able to move around inside the box and the parcel should be sealed. There must not be anything hanging out of the parcel.

If the contents of the consignment are fragile, please indicate this clearly on the box. Fill in any empty spaces inside the box with proper space-filling materials and please advise us accordingly in the notes section when placing an order. Unfortunately we are not able to guarantee that you fragile item will receive preferential handling by the couriers.

Proper packaging is the responsibility of the sender. Our couriers take good care of your parcels, but please note that boxes and packages are moved and sorted on a conveyor belt. Your package will be travelling with other packages of varying weights and size, so it is important that your parcel can resist impacts, knocks, grazes, and small falls etc).