How do I report a damaged or lost parcel?

Please take a photo of the damaged consignment and send it to Describe the damage in detail, and tell us how the item was packed. You will also need to include a receipt or invoice proving the value of the item that was damaged during transit. Please refer to your Order Number and/or the Consignment Note Number in your confirmation email. Upon receipt of these, our Customer Service team will start the claims process. Without the documents above we will not be able to proceed with your claim.