What happens if my consignment is not delivered within the given time?

There are many circumstances outside of the couriers control that can delay a delivery, including weather, customs clearance and incorrectly addressed parcels.

If there is no one available to receive your package, it may be delivered to a local collection point so that you can collect the parcel at a time convenient to you. In this instance, you will be informed in an email by the courier company, or you will receive a card in your letter box with instructions on where to collect your parcel, or how to arrange another delivery attempt.