Help Centre

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Frequently asked question topics:

What items are prohibited?

Please take some time to read the below list, certain items are…

Tracking my parcel?

Looking to know the whereabouts of your package? You can track your…

Can I ship art or paintings?

Yes you can. Though we would recommend you take extra special care…

How do I send a parcel using the WEBOX service?

WEBOX offer a “parcel terminal” to “parcel terminal” delivery service. When picking…

Are there any size restrictions when sending a parcel?

The maximum weight of a single parcel is 70 kilograms. And the…

When will my parcel be delivered?

Consignments are delivered between 8 am and 5 pm on working days…

When will my consignment be collected?

Our partners UPS and TNT will attempt to fulfil collection demands as…

What types of things can be shipped with Allpacka.com?

Anything that is not categorized as dangerous, and that falls within the…

How long will it take to deliver my parcel?

Delivery times very much depend on the service you choose. Below you…

Who will collect my parcel?

Use our quick quote calculator to get instant offers from the world’s…

How do I book a courier service?

It’s really simple! To get the offers from the courier companies: Choose…

What is the volumentric or billable weight?

We calculate the delivery price based on which ever is larger; the…

Is there anything I can’t ship?

The courier companies we work with will not collect white goods or…

Can I ship tobacco products like cigarettes?

No, it is not possible to send cigarettes or any form of…

Can I send homemade alcohol based items?

Homemade alcohol products such as beer, spirits and wine cannot be shipped…

What items are classed as dangerous?

Narcotic drugs, hallucinogenic drugs, guns, shooting iron, ammunitions, explosives. Flammable materials (e.…