Claims report

Our damage reporting site allows you to quickly and easily report damage of your package. To do so, just fill out the form below, attach / upload the requested documents, photos, and then click Submit.


Document template

If you do not know what to attach, we will help you with the sample documents below.

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Content and value declaration sample


Fill in the form below!

Please make sure you enter all the information accurately. It is mandatory to attach the invoice for the damaged goods or a declaration of value, especially if you had your package insured. Don't forget to upload them!

Claim for damages form

Upload documents

Accepted upload formats: jpeg, jpg, pdf, png. 1 file can be up to 250 KB. The total size of the uploaded files cannot exceed 3 MB.

Depending on the size of the attached files and the speed of your internet, it may take up to 1-2 minutes to upload and submit the form. The successful submission will be indicated here on the form, and you will receive the uploaded data and files by e-mail.

By clicking Submit you accept our Terms and Conditions

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