Claims report

Our damage reporting site allows you to quickly and easily report damage of your package. To do so, just fill out the form below, attach / upload the requested documents, photos, and then click Submit.

Fill our claims form below

Document template

If you do not know what to attach, we will help you with the sample documents below.

Content and value declaration sample

.doc .docx .pdf

Fill in the form below!

Please make sure you enter all the information accurately. It is mandatory to attach the invoice for the damaged goods or a declaration of value, especially if you had your package insured. Don't forget to upload them!

Claim for damages form

Name of the contact person

Email of the contact person

Name of the sender

Address of the sender

Name of the recipient

Address of the recipient

Bank account number (where you are requesting the transfer)

Name of the holder of the bank account

Allpacka.com order ID

Amount claimed in EUR (does not mean that a given partner will grant this amount)

Detailed description of the damage

Upload documents

Accepted upload formats: jpeg, jpg, pdf, png. The total size of the uploaded files cannot exceed 15 MB.

Upload an invoice for damaged items or a declaration of value

Select file ...

Upload up to 3 photos of the injury

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If available, upload a damage report

Select file ...

If available, upload a scrapping protocol

Select file ...

Depending on the size of the attached files and the speed of your internet, it may take up to 1-2 minutes to upload and submit the form. The successful submission will be indicated here on the form.

By clicking Submit you accept our Terms and Conditions

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