What should I do if my package is damaged or lost?

If your package is lost or the contents of you parcel are damaged during transit, you must submit your claim in writing and by email within 72 hours of the delivery date. We are unable to accept or process claims for deliveries older than 72 hours. Your email must include: the collection… Read More

How do I report a damaged or lost parcel?

Please take a photo of the damaged consignment and send it to Describe the damage in detail, and tell us how the item was packed. You will also need to include a receipt or invoice proving the value of the item that was damaged during transit. Please refer to your Order… Read More