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What should I do if my package is damaged or lost?

If your package is lost or the contents of you parcel are damaged during transit, you must submit your claim in writing and by email within 72 hours of the delivery date. We are unable to accept or process claims for deliveries older than 72 hours. Your email must include: the collection… Read More

How does the insurance claim process work?

Your claim will be submitted to the responsible courier company within 24 hours of its receipt. The claims department at said courier company will contact the receiver to arrange a suitable time to come and make a damage report in person, where the inspector will ascertain whether the level of… Read More