How do I report a damaged or lost parcel?

Please take a photo of the damaged consignment and send it to Describe the damage in detail, and tell us how the item was packed. You will also need to include a receipt or invoice proving the value of the item that was damaged during transit. Please refer to your Order… Read More

Should I use a commercial or pro-forma invoice?

You can use either a commercial invoice or a pro-forma invoice, both are perfectly acceptable. Commercial invoices are normally used if there has been a financial transaction for the items being shipped, whereas a pro-forma invoice can be used for everything else. If you don’t have an invoice template, don’t… Read More