How do I report a damaged or lost parcel?

Please take a photo of the damaged consignment and send it to Describe the damage in detail, and tell us how the item was packed. You will also need to include a receipt or invoice proving the value of the item that was damaged during transit. Please refer to your Order… Read More

Is it possible to insure the contents of my parcel?

Yes it is! The cost of insuring the contents of your shipment depends on the value of the items you are looking to insure. Each courier company has a different way of calculating the insurance fee. The good news is that our system automatically calculates the fee for you. You… Read More