What should I do if my package is damaged or lost?

If your package is lost or the contents of you parcel are damaged during transit, you must submit your claim in writing and by email within 72 hours of the delivery date. We are unable to accept or process claims for deliveries older than 72 hours. Your email must include: the collection… Read More

How does the insurance claim process work?

Your claim will be submitted to the responsible courier company within 24 hours of its receipt. The claims department at said courier company will contact the receiver to arrange a suitable time to come and make a damage report in person, where the inspector will ascertain whether the level of… Read More

How do I report a damaged or lost parcel?

Please take a photo of the damaged consignment and send it to Describe the damage in detail, and tell us how the item was packed. You will also need to include a receipt or invoice proving the value of the item that was damaged during transit. Please refer to your Order… Read More

What happens if my consignment is not delivered within the given time?

There are many circumstances outside of the couriers control that can delay a delivery, including weather, customs clearance and incorrectly addressed parcels. If there is no one available to receive your package, it may be delivered to a local collection point so that you can collect the parcel at a time convenient to you. Read More