Archive

Do I need to complete an FDA Prior Notice?

In case of sending parcel to the United States, some products need to be accompanied by a Prior Notice which can be completed on the FDA’s website (Food and Drug Administration). The following products need to be shipped with an FDA Prior Notice: Notebook and Laptop, which has CD/DVD reader Contact… Read More

What is the FDA (Food and Drug Administration)?

The FDA is the federal agency of the United States Department of Health and Human Services. Every parcel that is sent from or to the USA and is in association with human consumption, health and body, needs to be accompanied by an FDA Prior Notice document. Without this document our partners cannot send… Read More

What happens if I am importing an item from outside of the EU?

Items imported from outside of the European Union will have to be cleared by customs and may be subject to Duty and VAT charges. If you are required to pay any Duty or VAT then you will be contacted by your chosen shipper and asked to complete an import mandate stating… Read More

Are there any special rules when shipping with UPS?

If the value of your shipment is over €1000 then you will need to complete a Customs Export Clearance document. We will attach this to the email containing your shipping label; it’s quite simple to fill out. Complete and print 2 copies. If the value of your shipment is over… Read More

Are there any special rules when shipping with TNT?

All shipments going outside of the EU, regardless of value need to be accompanied by a Customs Export Clearance document. We will attach this to the email containing your shipping label; it’s quite simple to fill out. Complete and print 2 copies. TNT are unable to complete the Export Customs… Read More

What happens if I am sending my parcel outside of the EU?

Items shipped outside of the EU may be subject to Duty and VAT on arrival to the destination country. In such instances the Duty and Customs will be billed to the receiver and the parcel(s) will not be released until the Duty and VAT charges have been settled. Unfortunately our… Read More

Do I need any special customs documents when sending a parcel abroad?

No customs documents are needed within the European Union, with the exception of wine, which can be delivered in limited quantities. For further information, please contact our Customer Service. If sending outside the EU, we provide you with all the necessary customs documents which will be attached to the confirmation email,… Read More

Should I use a commercial or pro-forma invoice?

You can use either a commercial invoice or a pro-forma invoice, both are perfectly acceptable. Commercial invoices are normally used if there has been a financial transaction for the items being shipped, whereas a pro-forma invoice can be used for everything else. If you don’t have an invoice template, don’t… Read More

Can I import parcels from other countries?

We receive a large number of inquiries from customers who would like to know how to import items from other countries. You may have ordered something from Ebay, or be looking for an alternative solution to the post office. We offer several options for importing a parcel from another country… Read More