How does the delivery process work?

If you plan on sending a parcel, we recommend you watch the below video.   Trouble watching the video? Click here to view it in your browser. Tips and tricks to prepare your parcel for its journey: • Remember your parcel will travel alongside… Read More

What items are prohibited?

Please take some time to read the below list, certain items are prohibited on our partners’ delivery network or are subject to certain restrictions. nor its partners can deliver the below items: Windows (glass, panes of glass, framed windows, glass shelves, glass doors or glass chandeliers) Aerosols, cosmetics and products… Read More

Tracking my parcel?

Looking to know the whereabouts of your package? You can track your parcel online quickly and easily by clicking on the appropriate link below. From the moment your package is collected to the moment it is delivered you are able to track your parcel for the entirety of its journey… Read More

Can I ship art or paintings?

Yes you can. Though we would recommend you take extra special care when packing your items, and incase your painting is of high value we would suggest you ask a professional packaging company to pack it on your behalf. You can insure your works or art, however they do fall into a… Read More

How do I send a parcel using the WEBOX service?

WEBOX offer a “parcel terminal” to “parcel terminal” delivery service. When picking this service you will need to choose the parcel terminal that you will use when dropping off you parcel, and also the parcel terminal to where you would like your parcel delivered. Once we receive your order we… Read More

Are there any size restrictions when sending a parcel?

The maximum weight of a single parcel is 70 kilograms. And the maximum length of a parcel is 270 centimeters. Read More

When will my parcel be delivered?

Consignments are delivered between 8 am and 5 pm on working days (unless you have ordered a weekend delivery service). If the courier does not find anybody at the delivery address, your parcel may be taken to a local collection point or post office so that you can collect it at… Read More

When will my consignment be collected?

Our partners UPS and TNT will attempt to fulfil collection demands as much as possible but much of this is dependent on the postal code. You can contact our Customer Service to enquire about the exact collection times, but we also inform you about them via email, sent together with… Read More

What types of things can be shipped with

Anything that is not categorized as dangerous, and that falls within the size limitations of the courier companies can be booked using Read More

How long will it take to deliver my parcel?

Delivery times very much depend on the service you choose. Below you can find a rough guide to how long it will take for your parcel to reach its destination: Air delivery in Europe – Typically between 1 – 2 working days Air delivery outside of Europe – Typically between… Read More